Refund & Return Policy
Effective Date: 1/8/2025 At Activ8soft , we want every customer to feel confident and protected when purchasing digital software licenses. Our mission is to deliver genuine, fully working licenses with instant delivery and dedicated support. This Refund & Return Policy explains your rights, our guarantees, and the conditions under which refunds or replacements are issued.
1. Our Guarantees
30-Day Money-Back Guarantee (Unused or Defective Products)
You may request a refund within 30 days of purchase if:
- The license key is unused, or
- The license key is non-functional, and proof of technical issue is provided.
Lifetime Activation Support
Every purchase includes lifetime support for reinstallation, activation issues, device resets, and troubleshooting.
Hassle-Free Process
Our team reviews all eligible refund or replacement requests within 24 hours. Approved refunds are processed immediately using the original payment method.
2. Refund Eligibility
A refund will be approved when:
2.1 — The license key has not been activated
If the key has not been used, we can refund or replace it freely.
2.2 — The license key is defective
If a key does not function as intended, we will:
- Verify the issue (e.g., screenshot, PID checker result)
- Provide troubleshooting
- Replace or refund the product if the issue cannot be resolved
2.3 — The customer cooperates with troubleshooting
Refunds require basic assistance so our team can verify the issue.
2.4 — The request is submitted within 30 days of purchase
Requests after 30 days cannot be processed.
3. When Refunds or Replacements Cannot Be Approved
To protect digital software integrity and prevent abuse, requests will be denied if:
3.1 — The license has already been activated
Activated keys are permanently associated with your device or Microsoft account and become non-returnable.
3.2 — The customer refuses troubleshooting or verification
We must confirm whether the issue is technical or compatibility-related.
3.3 — The request is submitted after the 30-day window
3.4 — The issue is due to software incompatibility
Example: purchasing a Windows license for an unsupported system. Compatibility is the customer’s responsibility.
4. Important Legal Information for Digital Goods (EU Compliance)
By completing your purchase, you agree:
- To the immediate delivery of the digital content
- That once the license is delivered or activated, the right of withdrawal is lost, according to EU consumer law for digital goods
This protects both the buyer and the seller and is required for instant delivery.
5. Replacement Policy
A replacement will be approved when:
- The key is non-functional (with proof)
- The product has not been transferred or shared with third parties
- You confirm the key has not been and will not be used
Customer statements submitted in refund or replacement requests are treated as formal declarations with legal validity.
6. Processing & Approval Times
- Refund approval: within 24 hours
- Refund processing: immediately after approval
- Replacement delivery: instantly via email
7. Contact Us
For refund, return, or replacement requests, contact: info@activ8soft.com Support Team – Digital License OÜ Please include:
- Order number
- Email used at checkout
- License key
- Description of the issue
- Screenshot(s) or error message(s), if applicable
End of Refund & Return Policy
